📋 Terms of Service

1. Acceptance of Terms

By accessing or using VitalInbox's professional email marketing services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

2. Service Description

VitalInbox provides professional email marketing services including:

• High-speed bulk email delivery infrastructure
• Advanced email analytics and reporting (open rates, click-through rates, bounce rates)
• Email automation and scheduling tools
• Premium IP reputation management
• SPF, DKIM, and DMARC authentication
• 24/7 technical support
• Real-time dashboards and performance tracking

3. Account Registration and Eligibility

3.1 Registration Requirements

• You must be at least 18 years old or the age of majority in your jurisdiction
• You must provide accurate, current, and complete information
• You must represent a legitimate business entity
• You must have the legal authority to bind your organization

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access
• You are liable for all activities that occur under your account

4. Acceptable Use Policy

4.1 Permitted Uses

• Legitimate business email marketing campaigns
• Transactional emails (receipts, confirmations, notifications)
• Newsletter and promotional content with proper consent
• Customer relationship management communications

4.2 Prohibited Activities

• Sending unsolicited emails (spam)
• Purchasing, renting, or using third-party email lists without consent
• Sending emails containing malware, viruses, or malicious content
• Phishing, fraud, or deceptive practices
• Adult content, gambling, or illegal activities
• Hate speech, harassment, or discriminatory content
• Circumventing email authentication or security measures

5. Service Plans and Pricing

Pricing is subject to change with 30 days' notice. Current pricing is available on our website.

6. Payment Terms

• Payment is due in advance for all services
• We accept major credit cards and bank transfers
• Automatic renewal applies unless cancelled 30 days before renewal
• No refunds for unused services or prepaid amounts
• Late payments may result in service suspension
• All prices are exclusive of applicable taxes

7. Data and Privacy

7.1 Your Data

• You retain ownership of all email content and subscriber lists
• You grant us license to process and deliver your emails
• You are responsible for obtaining proper consent from recipients
• You must comply with applicable data protection laws

7.2 Data Security

• We implement industry-standard security measures
• End-to-end encryption for all data transmission
• Regular security audits and compliance monitoring
• Secure data centers with 99.9% uptime guarantee

8. Service Level Agreement (SLA)

8.1 Uptime Guarantee

• 99.9% uptime guarantee for all service tiers
• Scheduled maintenance excluded from uptime calculation
• Service credits for downtime exceeding guarantee

8.2 Delivery Performance

• 95% inbox delivery rate for properly configured campaigns
• Processing of up to 50M+ emails monthly
• Real-time delivery reporting and analytics

8.3 Support Response Times

• Enterprise: 1-hour response time
• Professional: 4-hour response time
• Starter: 24-hour response time

9. Intellectual Property

• VitalInbox retains all rights to the platform and technology
• You retain rights to your email content and subscriber data
• You may not reverse engineer or copy our services
• Any feedback or suggestions become our property

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee email deliverability to all recipients
• You are responsible for backup of your data

11. Termination

11.1 Termination by You

• You may terminate your account at any time with 30 days' notice
• Data export is available for 30 days after termination
• No refunds for prepaid services

11.2 Termination by VitalInbox

• We may terminate for violation of these terms
• Immediate termination for spam or illegal activities
• 30 days' notice for business reasons

12. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or internet service provider failures.

13. Dispute Resolution

• Any disputes shall be resolved through binding arbitration
• Arbitration will be conducted in English
• The prevailing party is entitled to attorney's fees
• Class action lawsuits are waived

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

15. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via:

• Email notification 30 days before changes take effect
• Prominent notice on our website
• In-platform notifications

Continued use of services after changes constitutes acceptance of modified terms.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Information

For questions about these Terms of Service, you may contact us at:

• Email: info@vitalinbox.com
• Support: support@vitalinbox.com
• Legal: legal@vitalinbox.com